Slightly frayed but pleased that she handled the situation professionally, Denise closed the door of her office to head to the restaurant - then realized the others had already returned. She kept her cool throughout the meeting despite the client’s aggressive attitude. Unfortunately, what she hoped would be a 15-minute conversation turned into an hour and 20 minute session. Denise volunteered to talk to the customer and meet the others afterward. A bunch of team members were already gathering their coats for a run to a nearby hamburger joint. Instead, she gazed out the window and thought about an event from earlier in the day.Īn important client unexpectedly dropped in shortly before lunch wanting to discuss changes to his firm’s new marketing plan. She had planned to finish reading the last chapter of a mystery novel due soon at the library, but she could not concentrate. Denise plopped down in her train seat for the commute home.
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